Frequently Asked Questions

All data comes from official NYC public records published by city agencies. Information is refreshed each time you view a property, so you’re always looking at the latest available data.

The compliance score (0–100) reflects your property’s overall standing based on documented violations and penalties from city agencies. Higher scores mean fewer issues. Scores are grouped into four tiers — Compliant, Stable, At Risk, and Critical — so you can quickly see which properties need attention.

The free plan lets you monitor 1 property with violations, complaints, compliance scoring, and neighborhood insights (demographics and crime data). Paid plans unlock more properties, inspection tracking, AI-powered explanations, email alerts, portfolio reports, and calendar exports.

Yes. Starter plans and above can generate PDF portfolio compliance reports and export compliance deadlines as .ics calendar files compatible with Google Calendar, Apple Calendar, and Outlook. Reports include executive summaries, property rankings, violation breakdowns, and financial exposure analysis. Business plan users can also download Distressed Property Report PDFs from the Risk Assets tool, with signal overlap analysis and property details.

Yes. All connections are encrypted via HTTPS, and your account is protected with secure authentication. You can only access your own properties. We never store sensitive credentials, and property data comes from public NYC sources — we don’t access private records.

If you cancel, your account reverts to the free plan at the end of your billing period. You’ll keep access to 1 property with basic monitoring. Your data is not deleted — if you upgrade again later, everything will still be there.

HPD violations are classified by severity under the NYC Housing Maintenance Code: • Class A (Non-Hazardous) — Must be corrected within 90 days. Example: minor maintenance issues. Penalty: $250 for failure to post notice. • Class B (Hazardous) — Must be corrected within 30 days. Example: broken lock on common door. Penalties: $25–$100 plus $10/day. • Class C (Immediately Hazardous) — Must be corrected within 24 hours (heat/hot water, illegal locks), 14 days (self-closing doors), or 21 days (lead paint, window guards, mold, pests). After correcting a violation, you must file a DR-1 Certificate of Correction. Class A/B must be certified within 14 days of the correction date; Class C within 5 days.

DOB (Department of Buildings) uses a different classification system than HPD: • Class 1 (Hazardous) — Stop Work Orders, vacate orders. Must certify correction within 80 days. No cure available. • Class 2 (Serious) — Some types are curable. Check the DOB penalty schedule for eligibility. • Class 3 (Minor) — Cure available. If you certify correction within 60 days, the penalty is $0. • Aggravated I/II — Higher penalties, no cure regardless of class. Important: Paying the fine does NOT close a DOB violation. You must also obtain a Certificate of Correction accepted by DOB.

These are NYC’s energy and emissions laws for large buildings: • Local Law 84 — Energy benchmarking. Buildings 25,000+ sq ft must report annual energy and water use. • Local Law 87 — Energy audit and retro-commissioning. Buildings 50,000+ sq ft must complete an energy efficiency audit every 10 years. Penalties: $500+ quarterly for non-compliance. • Local Law 97 — Building emissions limits. Buildings 25,000+ sq ft must meet carbon emission caps starting 2024. Penalty: $268 per metric ton of CO₂ over the limit per year.

ECB (Environmental Control Board) violations are heard at OATH (Office of Administrative Trials and Hearings). When you receive an ECB summons, you have several options: • Cure — Correct the violation and certify within 40 days for $0 penalty (if eligible). • Stipulation — Admit guilt, receive ~50% penalty reduction and 75 extra days. • Contest — Attend an OATH hearing with evidence (photos, invoices, expert testimony). • Admit by Mail — Pay the full penalty without a hearing. • Default — If you miss your hearing, you receive a higher penalty. Even after paying, you must still certify correction to DOB.

FDNY violations follow specific rules: • First offense — Cure available within 35 days. Submit a Certificate of Correction to FDNY Legal Affairs. • Second+ offense — Same violation within 18 months = no cure. Must appear at OATH. • Multiple violations on one summons — Must cure ALL violations or appear at OATH for the entire summons. FDNY is strict on repeat offenders.

The DR-1 is HPD’s Certificate of Correction form. After correcting an HPD violation, you must file a DR-1 to certify the work is done. Filing deadlines depend on the violation class: • Class A & B — Certify within 14 days after the correction deadline. • Class C — Certify within 5 days after the correction deadline. False certification is taken seriously — HPD may audit your correction, and if the violation is not actually fixed, you face additional penalties and watchlist placement.

Boiler violations come in two categories: • Annual filing violations (LBLVIO/HBLVIO) — Issued for failure to file the annual inspection report. These CANNOT be contested. You must file the inspection report in DOB NOW: Safety and pay the penalty. Penalties: $500–$1,000 (pre-2010) or $1,000 per device (2010+). • OATH/ECB boiler violations — Issued for illegal installation or failure to maintain. These CAN be contested at an OATH hearing.